Anniversary Billing

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What is Anniversary billing and how does it differ from my current plan?

With effect from 1 August 2019, ZOL will be changing all unlimited customer accounts to Anniversary Billing. In this Billing model, you will be billed for subscribed services on the same day of the month that corresponds to the day you were first activated. This makes tracking your billing cycle convenient and differs from Calendar-Month Billing which has a universal, preset billing date for all accounts.

I am an existing customer; how will my billing cycle be regularised to anniversary billing?

You will receive your August 2019 invoice as usual. Payment will be expected by the 15th of August. Adjustments to adapt your new billing cycle will be made during the month of August. You will then receive an adjusted invoice reflecting your preferred billing at least 10 days before your selected due date.

Does this mean I will be required to pay twice for the same service in the month of August?

Absolutely not. You will only pay for the invoiced period. In this instance, you will initially have an invoice for the full month of August. You will then receive another invoice for the days in September that make up your preferred billing cycle. After that, you will only receive invoices for your preferred billing cycle.

If I change packages after my billing cycle starts, will my billing date remain the same?

Yes. Adjustments on the package change will be made around your billing cycle which will remain static.

Will my account be suspended in August?

Suspensions for unpaid accounts will be done on the 15th of August 2019.

Will the same grace period for payments that was extended to me in the past be maintained?

No. All accounts will be expected to be paid for by the beginning of their respective billing cycle.

If I do not make payment for my subscription on time, will my billing cycle change to the date I make payment?

No. Your billing cycle remains static.

Will all my services be set to the same anniversary billing date if they commenced on different dates? e.g. Domains, IP Address, O365 etc.

Yes.

On which date can I expect my invoice?

Once regularisation is complete, you can expect to receive your invoice 10 days before they are due.