Troubleshooting

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How to troubleshoot Fibre MPLS

Should your fibre Internet stop working,

Check the status of the lights on the Media convertor to see if the link is up

  1. 6 lights mean the Fibre link is normal. Restart your terminating device (the first device on your local area network, that is directly connected to the Trendnet media converter). This is usually a router or server,
  2. 3 lights mean there is a problem with the connection between the Trendnet media converter and the terminating device on your network, usually a router or sever. Make sure the cable is properly connected. If the cable is securely plugged in, use the method of elimination by,

    ⁃  replacing the cable with a different one. If the light status remains the same
    ⁃  change the terminating device directly connected to the converter e.g. connect a laptop in place of your router or server.
  3. 4 lights mean there is a fibre break (FDX and FX led OFF). Contact our support team for assistance.

Fiber Media Converter

How to troubleshoot Fibroniks Fault

Should your Fibroniks service stop working, please check the status of the indicator lights on your Internet modem (ONT).

  LED Status  
No. PON LOS Indication
1 Off Off The ONT is disabled by the OLT(check if device is powered on, both lights should never be off at the same time)
2 Blinks rapidly (twice per second) Off The ONT is attempting to set up a connection with ZOL (The modem is live but requires settings. These can usually be configured remotely. Please contact our support team)
3
(perfect working condition)
Always on Off The connection between the ONT and the ZOL is UP and provisoned
4
(fibre problem)
Off Blinks slowly (once every two seconds)
(or Solid red)
This shows loss of service. It can be a result of a fold or loose connection of the thin cable that connects your modem to the white box on the wall.
(If the thin cable is securely plugged in on both ends, please contact our support team)
5 Blinks quickly
(twice per second)
Blinks quickly
(twice per second)
This indicates a faulty modem.
(Please contact our support team)