USSD

Showing 10 articles

What is USSD?

USSD - Unstructured Supplementary Service Data is a service that allows ZOL customers to execute various instructions such as checking balance, paying bills, and buying data using a mobile phone without the need for a data connection. All you need to do is dial *656#.

Do I require a smart phone to use the USSD?

No. Any mobile phone can be used to access the USSD service.

Can I dial the USSD from any network?

No. Currently only Econet subscribers can enjoy this service now at the moment.

What functionalities can I access with the USSD option?

  • ZOL bill payment / data purchase.
  • Balance enquiry.
  • Mini statement.
  • MyZOL password reset.

How do I register?

ussd

Simply follow these easy steps:

On your mobile phone,

  1. Simply Dial *656# using your ZOL registered mobile number.
  2. Enter your ZOL ID.
  3. Enter PIN and confirm registration.

How do I login?

ussd

Simply follow these easy steps:

On your mobile phone,

  1. Dial *656#.
  2. Enter PIN.
  3. Follow the prompts.

How do I change my USSD PIN?

ussd

Simply follow these easy steps:

On your mobile phone,

  1. Dial *656#.
  2. Enter PIN.
  3. Select Option 4 – Admin.
  4. Press 1 – USSD.
  5. Press 1 – Change Pin.
  6. Follow the prompts.

How do I ensure that my USSD service is secure?

Never disclose your PIN to anyone. If you suspect any fraudulent activity immediately change your pin.

If my registered mobile number changes, how do I update my details?

ussd

Simply follow these easy steps:

On your mobile phone,

  1. Login.
  2. My Account.
  3. Select My Profile.
  4. Update new phone number.
  5. Deregister the old number.
  6. Once updated proceed to register for USSD with your new number.

Can I register using more than one number?

No. Only one number can be used to register for a single account.