Refund Requests

The Refund Request Portal is a system that allows customers to request for refunds via the myLiquid Home App or Web Interface.

A refund is money returned to a payer or the act of returning money previously received.

Here are the steps to take when requesting for a refund:

On the myLiquid Home website,

1. Login at zw.myLiquidHome.tech.
2. Click on My Account > My Receipts.
3. Select the Receipt with the amount you would want to request a refund (i.e. by clicking it's Receipt number of it's View button).
4. Click on Refund.
5. Under Request Details enter the Category and Reason for Refund Request.
6. Tick the Refunds Terms and Conditions checkbox to confirm you have read the terms.
7. Click SEND REQUEST.

Thereafter, you can check your Liquid Home registered email account for a response.

It generally takes 5-7 working days from the time a refund request being submitted to the amount reflecting in one's bank account. Cash refunds may take less time.

No. However, you can track it via the ticket reference issued to you through the email associated with your Liquid Home account when you submit your refund request.

Yes. You may request for any amount as long as it does not exceed the payment made to Liquid Home.

Refunds are processed based on the method used by the customer except in cases were a payment was made via EcoCash. Liquid Home Zimbabwe pays refunds via Bank transfer or Cash.

Yes. Upon receiving the Refund request a Liquid Home Representative will respond to your email requesting for your banking details.

Refunds are processed using the same currency that was used by the customer when the initial payment was made.

No. However, you can only have one active request per receipt at any given time.

Please email us at zw-feedback@liquid.tech.