Knowledge Base

Categories

• Configuration Guid...

  • GreenPacket OT235 Outdoor Antenna & WN600 Indoor Router
  • GreenPacket OD235 Outdoor Antenna & Other Indoor Routers
  View all questions

• WiBroniks

  • Can I combine WiBroniks and Fibroniks under same ZOL ID?
  • Does the Wi-Fi signal cover my house?
  • Can l pay my subscription in advance using the prevailing monthly subscription?
  View all questions

• miBroniks

  • Covered Areas
  • Compatible Mobile Phones
  View all questions

• Fibroniks

  • What is Fibroniks?
  • What else do I get on Fibroniks?
  • How reliable is Fibroniks
  View all questions

• Night Owl Service

  • How Does Night Owl Work
  • What is your Fair Usage Policy?
  View all questions

• Fibroniks on the G...

  • How do I register?
  • How do I edit my user details?
  • How do I get connected?
  View all questions

• Fibroniks ZOOM

  • What is Fibroniks ZOOM?
  • How Does Fibroniks ZOOM Work?
  View all questions

• ZOLspot

  • How do I access ZOLspot with my Fibroniks package?
  • Can I connect to AfricaHub Secure?
  • How can I pay for ZOLspot access?
  View all questions

• Safe Surf/Content ...

  • Safe Surf
  • Content Control
  View all questions

• Payment & Billing

  • EcoCash Payments
  • Banks' USSDs Payments
  • Bank Deposit/Transfer
  View all questions

• VSAT

  • What is VSAT?
  • What are the Benefits of VSAT?
  • How do I sign Up for VSAT?
  View all questions

• ZOL Broadband

  • What is ZOL Broadband
  • What packages are available on ZOL Broadband
  • How do I get connected on ZOL Broadband
  View all questions

• ZOLPhone

  • Can I use ZOLphone on my smart phone (Android or iPhone)?
  • Can I have more than 1 ZOLphone number?
  • Can businesses enjoy features such as number mobility using the ZOLphone app?
  View all questions

• CrashPlan

  • How different is ZOL's CrashPlan from other cloud backup services?
  • How many computers can I backup with my CrashPlan home account?
  • How do I signup for CrashPlan?
  View all questions

• ZOL Tech Radio &Te...

  • HOW TO: Improve your iPhone's fingerprint scanner functionality
  • HOW TO: Animate your Facebook profile photo
  • How can I get my printer to work?
  View all questions

• ZOL Geeks

  • How can ZOLGeeks help my business?
  • How can ZOLGeeks help me at home?
  • How much do the ZOLGeeks services cost?
  View all questions

• VoIP Platform Migr...

  • I haven't used my line in the last 90 days, but I want to keep it?
  • Is there any cost change to the service?
  • I bought an old voucher for VoIP, what happens to it?
  View all questions

• Pay as You Go Migr...

  • How do I buy a bundle
  • Do the old subscription charges apply?
  • Can I purchase Night Owl on PAYG?
  View all questions

• Anniversary Billin...

  • As an existing customer is it mandatory for me to change my current billing cycle.
  • I am an existing customer; how will my billing cycle be regularized to anniversary billing?
  • If I change packages after my billing cycle starts, will my billing date remain the same?
  View all questions

• Service Management

  • How do I check my services?
  • How do I check my usage?
  View all questions

• Account Management

  • How do I register to myZOL?
  • Forgot Password
  • Change Password
  View all questions

• Troubleshooting

  • How to troubleshoot Fibre MPLS
  • How to troubleshoot Fibroniks Fault
  View all questions

• USSD

  • Do I require a smart phone to use the USSD?
  • Can I dial the USSD from any network?
  • Can I register using more than one number?
  View all questions