Knowledge Base

Categories

• Configuration Guid...

  • GreenPacket OT235 Outdoor Antenna & WN600 Indoor Router
  • GreenPacket OD235 Outdoor Antenna & Other Indoor Routers
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• WiBroniks

  • Can I combine WiBroniks and Fibroniks under same ZOL ID?
  • Does the Wi-Fi signal cover my house?
  • Can l pay my subscription in advance using the prevailing monthly subscription?
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• miBroniks

  • Covered Areas
  • Compatible Mobile Phones
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• Fibroniks

  • What is Fibroniks?
  • What else do I get on Fibroniks?
  • How reliable is Fibroniks
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• Night Owl Service

  • How Does Night Owl Work
  • What is your Fair Usage Policy?
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• Fibroniks on the G...

  • How do I register?
  • How do I edit my user details?
  • How do I get connected?
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• Fibroniks ZOOM

  • What is Fibroniks ZOOM?
  • How Does Fibroniks ZOOM Work?
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• ZOLspot

  • How do I access ZOLspot with my Fibroniks package?
  • Can I connect to AfricaHub Secure?
  • How can I pay for ZOLspot access?
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• Safe Surf/Content ...

  • Safe Surf
  • Content Control
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• Payment & Billing

  • EcoCash Payments
  • Banks' USSDs Payments
  • Bank Deposit/Transfer
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• VSAT

  • What is VSAT?
  • What are the Benefits of VSAT?
  • How do I sign Up for VSAT?
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• ZOL Broadband

  • What is ZOL Broadband
  • What packages are available on ZOL Broadband
  • How do I get connected on ZOL Broadband
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• ZOLPhone

  • Can I use ZOLphone on my smart phone (Android or iPhone)?
  • Can I have more than 1 ZOLphone number?
  • Can businesses enjoy features such as number mobility using the ZOLphone app?
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• ZOL Tech Radio &Te...

  • HOW TO: Improve your iPhone's fingerprint scanner functionality
  • HOW TO: Animate your Facebook profile photo
  • How can I get my printer to work?
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• ZOL Geeks

  • How can ZOLGeeks help my business?
  • How can ZOLGeeks help me at home?
  • How much do the ZOLGeeks services cost?
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• VoIP Platform Migr...

  • I haven't used my line in the last 90 days, but I want to keep it?
  • Is there any cost change to the service?
  • I bought an old voucher for VoIP, what happens to it?
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• Pay as You Go Migr...

  • How do I buy a bundle
  • Do the old subscription charges apply?
  • Can I purchase Night Owl on PAYG?
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• Anniversary Billin...

  • As an existing customer is it mandatory for me to change my current billing cycle.
  • I am an existing customer; how will my billing cycle be regularized to anniversary billing?
  • If I change packages after my billing cycle starts, will my billing date remain the same?
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• Service Management

  • How do I check my services?
  • How do I check my usage?
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• Account Management

  • How do I register to myZOL?
  • Forgot Password
  • Change Password
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• Modem Management

  • How to view modem connected devices?
  • How do I change my wi-fi network name?
  • How do I change my wi-fi network password?
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• Troubleshooting

  • How to troubleshoot Fibre MPLS
  • How to troubleshoot Fibroniks Fault
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• USSD

  • Do I require a smart phone to use the USSD?
  • Can I dial the USSD from any network?
  • Can I register using more than one number?
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• Back Up Services

  • What is C-Panel backup service?
  • What is the purpose of C-PaneI?
  • How do I migrate to C-Panel backup service?
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• Microsoft Services

  • How do l know if my email service is on the SSLZOL Email Platform?
  • What are Microsoft Services?
  • How do I migrate to Microsoft 365?
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• ZOL and MARS Road ...

  • How much is the monthly Road Ambulance Service fee?
  • How will you bill the Road Ambulance Service fee?
  • Should l decide to opt out, what is the procedure?
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• Acronis Migration

  • How do I change over to Acronis? Will it be automatic?
  • What are the benefits of Acronis cloud backup service?
  • If I do not wish to change over, will I lose my data?
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• @zol.co.zw and @ec...

  • Does the new platform offer a webmail portal for emails?
  • How do I migrate to the new platform?
  • Additional information
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• Email Server Upgra...

  • How to change Mail Server Settings on Apple Mail application
  • How to change Mail Server Settings on Outlook application
  • How to change Mail Server Settings on ThunderBird application
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• Migration from ZOL...

  • Are there any price changes associated with this migration
  • How will I pay for my service
  • Additional information
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