@zol.co.zw and @ecoweb.co.zw emails

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# What is the SSLZOL email platform?

This is the old server used by ZOL Zimbabwe to host email services which will be decommissioned on 30 November 2021.

# What are the benefits of the new platform service?

The benefits of the new platform are:

  • Increased storage for your emails.
  • Advanced protection against spam.
  • Enhanced reliability.

# Does the new platform offer a webmail portal for emails?

Yes, the new platform is cloud-based and offers a webmail portal accessible on mail.zol.co.zw. You can also use email programs such as Outlook and Apple Mail.

# Will I lose any emails or data during the migration process?

No, ZOL will migrate your emails during the upgrade. However, we encourage you to back up your emails before initiating the process.

# How do I migrate to the new platform?

An instruction will be sent to your ZOL registered email, directing you on the migration process. This migration is not automatic and failure to migrate will result in disruption of web and email services. Should you require further assistance Contact your Account Manager or email support@teamzol.co.zw.

# I am not technical and do not have an IT person, will I receive necessary assistance?

We have put together step by step configuration instructions for the popular email programs and encourage you to make use of the manuals. However, should you require additional assistance, our support team will be available to offer the necessary assistance on the usual channels calls 08677123123, Live chat – ZOL website and app, email support@teamzol.co.zw.

# Will my email services be disrupted during the migration? If yes, what will happen to emails sent to me during the migration?

Yes, we have updated the respective systems and configuration to ensure a smooth transition, however your emails will be disrupted for a short time while you change your email settings to the new platform.

 

# Additional information

Take note each package comes with a standard disk space of 5GB, and additional disk space is also available in increments of 5GB should you require it. ZOL Zimbabwe will charge you for each additional 5GB of disk space at the prevailing bank rates.