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# What are the top-up charges?

All the latest top-up charges can be found on the ZOL WiBroniks Home page.

# What is WiBroniks and how does it work?

WiBroniks is an internet connection using Wireless technology called Long Term Evolution (LTE). It is an upgrade from our current WiMAX service which we are now in the process of phasing out. WiBroniks requires an Outdoor/Indoor/Mobile Modem which connects to towers/boosters to provide Internet Access.

# What is LTE?

LTE is a high speed and high quality broadband network connection with reliable internet connection capability. It is also known as 4th Generation network (4G). Liquid Telecom is providing the LTE backbone network for ZOL WiBroniks.

# What packages are available on WiBroniks?


There are two main package options for homes and individuals:

  1. Pay As You Go packages which are tailored to suit your budget.
  2. Uncapped Subscription packages to cater for your family needs.


WiBroniks Business packages are specifically designed to enhance business communications and applications. Efficient for small businesses.

# How do I connect to WiBroniks?

To be connected on WiBroniks you will require an LTE capable modem provided with an LTE SIM card from ZOL Zimbabwe. There are different models of modems suitable for different uses: individuals, home and businesses. Contact our Sales team for more information.

# How much does it cost to install ZOL WiBroniks?

There is a One Time Activation Fee: $20.00. This will get you connected, setup and ready to go.

# What are the devices and pricing?

To get the ZOL WiBroniks modem there are two options:

  1. Purchase the Modem upfront - Self Financing
  2. Purchase the Modem through - Loan Financing available from Success Micro-Finance. This process will take 3 working days to receive feedback on the credit application.

Prices for modems are available on the Website.

# How do I sign up for WiBroniks?

You can sign up for WiBroniks by physically visiting our Walk in Centre’s to register with the following documents:


  • Original National ID/Drivers Licence/ Valid Passport
  • Proof of Residence


  • Certificate of Incorporation CR14/ CR6
  • Original National ID/Drivers Licence/ Valid Passport of Authorized Representative
  • Proof of Residence
  • Letter of Authority or Affidavit authorizing the Company Representative to register for service on behalf of the Company

# Is my current WiMAX equipment capable of supporting WiBroniks?

Newer Models of WiMAX Outdoor/Indoor Modems or Dongles may be compatible. Kindly contact our Support team on 08677123123 or email support@teamzol.co.zw to verify compatibility.

# What is the difference between WiBroniks and Fibroniks?

WiBroniks is WTTH (Wireless To The Home/Exterprise) Internet Connection using LTE (Long Term Evolution) Technology.

Fibroniks is FTTH (Fibre To The Home/Enterprise) Internet Connection using optic fibre technology.

# Which areas in Zimbabwe can WiBroniks work?

Kindly check the best network solution in your area here.

# How does your Billing Cycle work?

WiBroniks Capped services run on a Pay-As-You-Go billing cycle. The service will remain active and all you need to do is purchase top-up bundles to connect to the internet.

Residential and Office Unlimited Packages run on a calendar month billing cycle.

# How to Top-Up your WiBroniks account?


Having problem topping up your WiBroniks account?
Follow these steps below:

  1. Got to My Account choose My Services.
  2. Select MANAGE SERVICE and choose BUY A TOP-UP.
  3. Select the Top-up package you want.
  4. Select My Balance and select PROCEED.

For more detailed directions on payment and top-up methods click here.

For video directions on how to top-up from your phone click here.

# Is there WiBroniks on the Go?

Yes of course! WiBroniks on the Go is a service that is available to WiBroniks customers which enables them to access their home or office internet from over 300 ZOLspots countrywide at no extra cost.

# Can I combine WiBroniks and Fibroniks under same ZOL ID?

Yes, you can combine WiBroniks and Fibroniks under the same ZOL-ID. You can have many or different services on one single ZOL ID/Account.

# What are the expected speeds for WiBroniks?

Click here to view the expected speeds on different packages.

# Is there need for a modem or all I need is a phone, computer or other such device?

There is need for a modem or dongle provided by ZOL Zimbabwe for you to access WiBroniks. This can be an LTE/4G Outdoor Modem with a Power over Ethernet (PoE) connected to a Wireless Router, an LTE/4G Indoor Modem or a Mobile Device from ZOL. ZOL Zimbabwe will unfortunately not support a Bring Your Own Device Model*.

# What are the installation timelines?

If you are going to use a mobile modem, installation is instant! For fixed outdoor modems, installation is done within 48hrs of signing up if you are in Harare and Bulawayo. Outside Harare and Bulawayo installation will be done within 5 working days.

# Does the Wi-Fi signal cover my house?

The WiBroniks modems come with basic Wi-Fi capability similar to the Fibroniks modem. Wi-Fi coverage is unique to every House / Building. ZOL Zimbabwe will use its best efforts to provide useful and reliable Internet service. Wi-Fi utilises public, unlicensed radio-frequency spectrum, as such, Wi-Fi is subject to external interferences, environmental influences, and other factors and variables beyond reasonable control. Performance and coverage may be affected by:

  • Transmission and download speed and accuracy;
  • Network congestion by other devices on your network;
  • Performance of your computer, tablets PCs, Smartphones and other devices, configuration, and functionality of your Wi-Fi devices and wireless cards (including, but not limited to memory, storage and other limitations);
  • Physical obstructions and distances between your Wi-Fi Access point and the Wi-Fi network. This maybe your building design, construction materials and the distance to intended coverage areas, especially to outdoor areas and detached buildings;
  • Availability of electric power;
  • Transmission and equipment limitations, failures, maintenance or repair;
  • User error.

In certain circumstances repeaters are required to extend Wi-Fi coverage. For extension of Wi-Fi coverage outside the default coverage of the modem provided by ZOL Zimbabwe, our ZOL Geeks are always available to assist you at a cost.

# Who do l contact should l require any assistance?

Please get in touch with us here for any requests, queries and/or suggestions.

# Can l pay my subscription in advance using the prevailing monthly subscription?

Yes, you can make payments in advance. Prepayments will be accepted on or after the publication of the Price Alignment Notification.

NB: All prepayments are done against an invoice.