Don't call 911: Call 08677 [123 123] and here is why

9 June 2017

If you are an existing or potential ZOL customer and you have an issue that you would like us to address, whether it's during the day or at night – please don’t go dialing 911….or get into a panic.

The number to call is 08677 123 123 and here are 5 reasons why:

(i) There’s always someone on the other end. 08677 123 123 is our Call Centre number and it is manned 24 hours a day, 7 days a week and 365 days a year. When you call, we know you are on the line because every call triggers a blinking light
(ii) There’s always a response. Because ZOL uses call queuing, this line is never engaged and you will get an automated response to inform you of how long your wait time will be and an option to hang up and call back nearer to that time. Your position in the queue will be automatically restored because the system will remember your number. This means, instead of being kept on hold you can attend to other issues and call back when the wait time has lapsed. This is especially helpful when there are increased volumes of interaction telephonically or from walk-ins.
(iii) There’s undivided attention - always. When our Call Centre agents are on the phone…. they are the phone. Nothing else takes priority over the phone call. Unlike electronic channels like the emails, and other written correspondence which tends to take a back-burner seat when interaction volumes are high – calls don’t wait, can’t wait and are never deferred.
(iv) There’s no cost to incur. 08677 123 123 is a tollfree number which means it doesn’t cost you anything to call in and report any challenge you are facing. That’s quite convenient, wouldn’t you say?
(v) There’s always a record - so there's always accountability. Whenever you call, there is a record of your call and a Ticket generated  so we are able to remain accountable to you if your issue is unresolved. Also, since the call is "on record" we can use it for future reference, if needs be.

So how does it work exactly?

  • Dial our Support on 08677 123123
  • Call using an Econet line, that way the call is free.
  • If the agents are busy when you call you will be given a waiting time
  • Depending on how much waiting time you are given, you can choose to hang up and then call again
  • If you choose to hang up and call again after the waiting time, make sure you use the same number you would have used in your first call.
  • When you call this second time, you will be put into the front of the queue.

If you have any problems when you call or anything else, do not hesitate to let us know by contacting us on Facebook or Twitter.

Souce - MyZOL Staff Writer